Noah Rousseau | Work Experience

Directed the ticketing department to ensure individual game, group, and season tickets were sold properly
Ran the concessions department to ensure that concessions were fully stocked for gamedays
Led set-up and tear down of all departments on gamedays to ensure a problem-free game
Managed a ticket window, ticket scanning, and concessions on gamedays to contribute to a fun and enjoyable environment and experience for spectators

Ensured Niagara Ice Dogs games could be played seamlessly and safely by drilling holes and placing pegs for proper net placement
Prepared for emergency situations (i.e. glass breakage mid-game) to anticipate and prevent problems, but also to quickly repair things as necessary
Sanitized and prepared benches and dressing rooms to provide for a clean and sanitary environment
Worked events as member of maintenance or parking crews to help insure trouble free experiences for other events held at the arena
Maintained the facility to ensure maximum safety and efficiency throughout the building
Monitored ice compressors throughout the day to ensure safety and quality of the ice surface
Drove the Zamboni to assure a safe and suitable playing surface for patrons of the facility

Managed run course, bike course, and traffic during events (mostly triathlons) to make sure participants had positive experiences
Set up the courses by installing cones, direction indicators and kilometre markers insuring that they were clearly marked so athletes could easily navigate
Identified possible hazards for athletes and managed them accordingly to reduce the chance of injury
Coordinated with volunteers to have them at the right location doing the necessary work to ensure that the event operated properly, and everyone enjoyed their participation

Supervised and taught high schoolers about Sport Management so that they could learn more about the discipline
Supervised a group of 14 to 16 high schoolers as they learned, lived, and experienced a university level program in New York City to make it a productive and fun experience for all
Taught academic and leadership sessions and led group discussions and debriefings which helped the students take full advantage of the learning opportunities
Guided students through New York City on various field trips so that they had a chance to experience and learn first hand
Assisted administrative staff, professors and leadership facilitators with program components to complement their positions and acted as Resident Advisor in the university dorm to insure students followed rules and behaved acceptably

Used effective written and verbal communication skills to provide customer service to clients
Greeted customers as they entered store and offered assistance to make sure they could easily locate what they were looking for
Stayed up to date on products to be able to provide accurate information and advice to clients
Assisted customers in making selections by taking into account their needs and budget and helping them make the best individual choice
Finalized sales and assisted customers through the payment procedure to provide them a complete positive customer experience

Work as an ice hockey referee and linesman recreational and competitive hockey to insure games are played according to the rules
On ice decision making, requiring not only knowledge of rules, but the ability to interpret and apply them quickly in game situations to make sure games are fair
Interpersonal skills dealing with other officials, coaches, players, and parents allowing communication of decisions and dealing with people who did not always agree
Selected to work games at the Quebec International Pee-Wee Hockey Tournament as a recognition of my skills and work ethic